Refund policy

Last updated: October 4, 2026

1. Principle

This policy describes the conditions under which a Premium subscription may be refunded, depending on the purchase channel.

2. Purchases via Google Play (Android app)

Refunds for purchases made in the app are subject to Google Play rules and handled by Google.

3. Purchases via PawaPay (website)

For mobile-money payments made on the website (via PawaPay), a refund request may be sent to contact@femina-app.com; it is reviewed case by case and, where eligible, processed according to the payment provider's rules. The 3-day free trial involves no payment and therefore no refund.

4. How to request a refund

Send your request to contact@femina-app.com, stating your transaction reference.

5. Processing times

Indicative processing time for an eligible refund: 14 days.